Customer Care Agent
AmTrav · Remote (US)
- Handle bookings and modifications by phone, live chat and email.
- Coordinate complex multi-city international itineraries including air, rail, ground transport and lodging.
- Provide white-glove service for executives, managing specific preferences.
- Monitor global events such as weather and strikes, rerouting travellers proactively.
- Learn new software platforms quickly and work across several tools at once.
- Escalate and follow up until each traveller's issue is resolved.
- Keep every change documented accurately in the booking system.
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