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Patient Support Coordinator

SCP Health · Remote (US)

  • Handle a blend of inbound and outbound calls, chat, SMS and email in a contact centre setting.
  • Manage general inquiries and track and remind patients of appointments.
  • Follow processes carefully while showing sensitivity to each patient's situation.
  • Act as navigator between the clinic or hospital and insurance reviewers.
  • Provide clinical information to obtain pre-certification from payers and case managers.
  • Collect intake data accurately to complete coordination of care and referrals.
  • Keep records current across multiple lines of business.

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