Patient Support Coordinator
SCP Health · Remote (US)
- Handle a blend of inbound and outbound calls, chat, SMS and email in a contact centre setting.
- Manage general inquiries and track and remind patients of appointments.
- Follow processes carefully while showing sensitivity to each patient's situation.
- Act as navigator between the clinic or hospital and insurance reviewers.
- Provide clinical information to obtain pre-certification from payers and case managers.
- Collect intake data accurately to complete coordination of care and referrals.
- Keep records current across multiple lines of business.
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