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Resource Specialist

NexRep · Remote (approved states)

  • Remote resource specialist role with NexRep, open to residents of the states it hires in.
  • Provide real-time chat support to independent contractors while they serve customers.
  • Host one-to-one and group sessions to improve contractor performance.
  • Review performance and customer satisfaction data to spot trends.
  • Keep client resources and process changes up to date and communicate them out.
  • Give contractors detailed scoring and constructive feedback.
  • Strong Microsoft Office 365 and Excel skills needed.
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