Specialist, Title Operations Customer
Hilton Grand Vacations · Remote (Orlando, FL)
- Be the point of contact for all Grand Vacation Title servicing requests - file status/progress updates on foreclosure, upgrades, transfer of ownership, transitions, gift transfers, and reinstatements.
- Provide superior service to HGV owners and members, delivering clear communication to buyers/sellers throughout title changes.
- Handle high call volume while delivering an exceptional customer experience.
- Receive inbound calls from owners, sales agents, third parties, and internal departments with accurate GVT information; complete outbound calls on contract files/cases.
- Coordinate status updates for owners in system queues and support title/recording inquiries.
- Develop strong customer relationships with professional communication.
- Benefits from day one: medical/dental/vision, 401k with match, life insurance, stock purchase, PTO, paid sick days, and HGV travel discounts.
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