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Customer Experience Associate

Collective (CollectiveOS) · Remote (US)

$50,000 - $70,000 / year

  • Remote customer experience role with Collective, open to applicants across the US.
  • Pays $50,000 to $70,000 per year.
  • Handle member conversations by email and chat with warmth and accuracy.
  • Answer questions on orders, billing and general account matters.
  • Use the macros, FAQs and help docs, and flag gaps to improve them.
  • Meet response time, resolution and satisfaction targets on your queue.
  • Entry level role with coaching; support tools like Intercom or Zendesk helpful.
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