Customer Service Representative - Remote
Sharecare · Remote (US)
- Remote customer service role with Sharecare.
- Handle inbound inquiries by telephone and email and record each contact accurately.
- Work from screens and procedures, deviating only when the caller needs it.
- Assess needs, explain programmes and suggest alternative services.
- Track calls and gather information in the support system.
- Partner with other teams when a case needs escalation.
- Call centre customer service experience preferred.
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