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PS Customer Service Representative (Remote)

Conifer Health Solutions · Remote (US)

$14.50-$21.80/hour

  • Support the Customer Service Call Center at Conifer Health Solutions (part of the Tenet / Catholic Health Initiatives family) handling physician billing for multiple clients.
  • Handle a large call volume while ensuring quality customer service and patient satisfaction.
  • Follow up on all issues not resolved during conversations with patients/guarantors, and complete other related customer service duties as assigned.
  • Serve as the primary source of communication for patients billing inquiries, assisting with sensitive, confidential issues while helping collect outstanding patient balances.
  • Answer patient calls within call-center metric objectives, ensure HIPAA compliance, and maintain professionalism and confidentiality.
  • Requires a high school degree or equivalent, at least 1 year in a medical customer service role (preferred), call-center experience (preferred), and proficiency in Microsoft Outlook, Excel, and Word; medical billing systems experience required (GE Centricity or EPIC a plus).
  • Pays $14.50-$21.80/hour with observed holidays at time and a half and possible signing bonus; requires vaccinations/screenings per Conifer policy; no travel required.
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