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Full-Time Remote Customer Service Rep - Emergency Roadside Service

ACG (AAA The Auto Club Group) · Remote (USA)

  • Be the forefront of AAA member focus as an Emergency Roadside Customer Service Rep - helping members in times of need.
  • Take inbound phone calls for emergency roadside service, ensuring members are in a safe location while determining their overall needs.
  • Review member accounts to ensure they're taking full advantage of memberships, benefits, and discounts.
  • Handle calls ranging from flat tires, fuel deliveries, mechanical breakdowns, and tow requests with empathy in a fast-paced environment.
  • Requires HS diploma or equivalent, 6 months of customer service experience, professional de-escalation skills, accurate PC data entry, and math skills; must qualify for applicable state licenses.
  • Full-time paid training begins Thursday, October 8, 2026 (Mon-Fri 10:00am-6:30pm EST); afternoon, evening, and weekend shifts available after training with voluntary overtime.
  • Remote (USA); hourly non-exempt; requisition JR17487, posted 08/28.
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