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Customer Support Specialist

TeamSnap · Remote (US, excluding some states)

$44,990+ /year

  • Be the MVP for TeamSnap's B2B customers - a sports and communication platform for youth sports teams.
  • Deliver an exceptional customer experience through email, chat, and the occasional call.
  • Take full ownership of customer issues - digging in, resolving challenges, and escalating to the right touchpoint.
  • Experiment in test environments to recreate customer scenarios and solve problems where no playbook exists; anticipate customer needs for quick, confident solutions.
  • Requires customer-first mindset, strong technical skills, excellent written/verbal communication, and a proven track record in customer or technical support; SaaS/tech start-up experience and recreational sports background a plus.
  • Remote-first company (remote since 2009); must be able to work 8:30am-5pm PST; does not hire in AL, AK, DE, DC, HI, IA, LA, MS, NE, NM, RI, SD, WV, or UT; US residents only.
  • Minimum starting comp $44,990 inclusive of base and bonus; 401K, home office allowance, wellness stipend; fully remote full-time.
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