Healthcare Call Center Representative - Remote
Gainwell Technologies · Remote (OH)
$29,100-$41,600/year
- Fully remote role supporting a state fiscal intermediary account, assisting customers with healthcare services, eligibility, claims, billing, Medicaid, and provider questions.
- Handle inbound and/or outbound calls, assessing needs and resolving inquiries during the first interaction when possible.
- Research using knowledge bases and contact center platforms; escalate complex issues and document interactions accurately.
- Meet productivity and quality standards (average handle time, QA scores, schedule adherence); follow HIPAA and data privacy requirements.
- Requires 1+ year of contact center or customer service experience (healthcare/Medicaid a plus); experience with NICE, CXone, Avaya, or similar.
- Schedule Monday-Friday 8:00 AM-4:30 PM ET; wired Ethernet and 150 Mbps+ internet required; video used for interviews and the first week of orientation.
- Benefits include flexible vacation, 401(k) match, health benefits, and educational assistance.