Contact Center - Customer Services Representative
Wellcove · Remote
- Customer service in a call center environment, receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, and agents about insurance policies.
- Provide accurate information on insurance questions (verification of benefits, claims status) by accessing and updating software system data within response standards.
- Research company records to follow up on inquiries, perform routine transactions, and retrieve results online.
- Maintain a working knowledge of all company products and services; comply with privacy, confidentiality, and health-information regulations.
- Initiate and complete call tracks, checklists, and supportive clerical duties; able to work various shifts as required.
- Typing speed of 30 WPM with 95% accuracy; requires high school diploma/GED plus six months of call center experience.
- Must pass background screening and drug tests (includes THC), provide a dedicated quiet remote workspace, and have reliable internet plus a smartphone for multi-factor authentication.