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Client Experience Specialist

One Legal (InfoTrack) · Remote (US, Pacific Time)

  • Resolve client inquiries through clear, effective verbal and written communication at One Legal - an InfoTrack company and leader in legal e-filing.
  • Lead clients through the One Legal platform to complete tasks; maintain accurate client records in Salesforce.
  • Advocate for clients by reviewing materials and providing feedback to internal teams; represent the client voice to influence product improvements.
  • Solve problems efficiently, focus on de-escalation, and understand/act on key KPIs to consistently deliver exceptional client service.
  • Assist in onboarding new team members; collaborate with your manager to meet corporate goals.
  • Fully remote role based in Pacific Time; hours M-F 9:00am-6:00pm PT.
  • Join a 30+ year legal technology leader helping law firms file in every California court and manage service of process nationwide.
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