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Customer Service Consultant - Atlanta (Remote)

CarMax · Remote (Atlanta, GA - within 60 mi)

  • Be the essential connection between a customer's online and in-store experience, ensuring a seamless and personalized car-buying journey.
  • Respond to sales leads and inquiries, guiding customers through online sales, appraisals, financing applications, and vehicle delivery scheduling.
  • Leverage CarMax inventory knowledge to recommend vehicles that align with customer preferences; engage inbound customers online and over the phone.
  • Achieve individual sales and performance targets while providing an iconic customer experience.
  • Requires previous sales or customer service experience (ideally retail), strong listening and communication, and comfort with Microsoft Suite, Salesforce, and Genesys or equivalent.
  • Flexibility to work variable shifts including nights, weekends, and holidays; candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
  • Must meet licensing requirements including obtaining an Automotive Salesperson License in applicable states (may require testing and travel).
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