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Associate Customer Care Professional, Client Care (Remote)

Thrivent · Remote (US)

$23.46/hour ($48,796/year)

  • Provide an unscripted call experience owned from the first hello to problem resolution - not a complaint line, with escalated callers rare.
  • Build rapport with callers of diverse backgrounds; quickly navigate multiple systems while engaging callers with clear, concise, positive language.
  • Focus on quality and first-call resolution while minimizing processing time or after-call work.
  • Receive dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager.
  • Career progression: monthly coaching, structured career advancement programs, and stretch opportunities; advance into annuities, health/life insurance, mutual funds, and beneficiary claims expertise.
  • Starting at a competitive base salary of $23.46/hour ($48,796); up to 4 weeks of structured training with a designated onboarding partner.
  • After training, join the Career Progression program with the ability to increase your hourly wage every quarter in the first year; full-time remote in the US.
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