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Contact Center Customer Experience Specialist - Cardmember Services

U.S. Bank · Remote (US, hub preference)

$20.00/hour

  • Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems for cardmembers.
  • Research and resolve problems and errors, including those related to fraud support and internet operations.
  • Obtain thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures.
  • Act as a liaison between customers and various U.S. Bank departments to resolve complex customer or technology issues.
  • Work Schedule: shifts assigned between 7:00AM and 3:30PM CT.
  • Remote position with preference for candidates residing near listed hubs.
  • Pay range $20.00/hr; benefits include incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (subject to eligibility); apply by 09/06/2026.
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