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Customer Care Representative

Casella Waste Systems · Remote (US - select states)

$20.00-$22.00/hour + incentive

  • Respond to a high volume of inbound customer calls, inquiries, and requests, researching and investigating to reach resolution.
  • Actively engage customers, confirm or clarify information, and diffuse escalated situations while keeping them feeling supported.
  • Build rapport with customers and lasting relationships with call center teammates based on trust and reliability.
  • Use job-specific software, databases, scripts, and tools; meet or exceed call center metrics.
  • Assess customer needs and make sales recommendations for products or services that fit.
  • High school diploma/GED and 2-4 years of customer service or inside sales experience; proficiency with Microsoft Office, typing, and Dynamics CRM or similar.
  • Benefits include medical, dental, vision, life and disability insurance, 401K, tuition assistance, and career pathways.
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