Customer Care Representative
Casella Waste Systems · Remote (US - select states)
$20.00-$22.00/hour + incentive
- Respond to a high volume of inbound customer calls, inquiries, and requests, researching and investigating to reach resolution.
- Actively engage customers, confirm or clarify information, and diffuse escalated situations while keeping them feeling supported.
- Build rapport with customers and lasting relationships with call center teammates based on trust and reliability.
- Use job-specific software, databases, scripts, and tools; meet or exceed call center metrics.
- Assess customer needs and make sales recommendations for products or services that fit.
- High school diploma/GED and 2-4 years of customer service or inside sales experience; proficiency with Microsoft Office, typing, and Dynamics CRM or similar.
- Benefits include medical, dental, vision, life and disability insurance, 401K, tuition assistance, and career pathways.