Customer Support Representative
Guidebook · Remote (US)
$50,000-$55,000/year (OTE)
- Own a queue of customer tickets, hopping on phone/video calls when needed, resolving issues, escalating thoughtfully, and writing clear, warm responses.
- Become fluent in Guidebook Builder CMS and the broader product suite to serve as a true product expert.
- Identify trends in customer experience and surface improvement opportunities to Product and Engineering.
- Monitor the support queue for critical issues on assigned weekends.
- Improve AI tooling by evaluating its answers, maintaining documentation, and giving feedback.
- Requires 1+ years of SaaS support, customer success, or similar customer-facing experience and outstanding written and verbal communication.
- Perks include 100% paid medical/dental/vision, unlimited vacation, 401(k) match, and stock options.
- A short video is required with your application.