Customer Support Specialist
Everway · Remote (USA)
- Provide customer support across chat, phone, and email channels, resolving issues in a timely and effective manner.
- Diagnose and resolve technical issues, guiding customers through solutions and escalating complex cases to QA and Development teams.
- Support subscription management requests, including account updates and subscription-related inquiries.
- Maintain and improve the customer knowledge base, including articles, FAQs, and self-service resources.
- Collaborate with Customer Success and Product teams to share feedback and identify improvements; keep accurate records of interactions.
- Requires 2+ years of customer support experience (ideally SaaS, EdTech, or tech-enabled) across chat, phone, and email, plus experience with Zendesk, Salesforce, or similar.
- Uses AI tools to improve workflow efficiency and issue resolution; education-sector experience a plus.
- Perks include a competitive salary with bonus opportunities, flexible work schedules, comprehensive health benefits, flexible time off, and career development programs.