Customer Care Specialist
Kiavi · Remote (US)
$40,000-$60,000/year + $3,000 bonus
- Serve as the primary point of contact for customers after a loan is approved, completing transactions tied to loan activity including monthly payments, loan modifications, refinances, and payoffs.
- Resolve incoming customer inquiries and requests related to mortgage loans.
- Reach out to borrowers to resolve payment and payment-account issues; work with servicing teams to identify at-risk borrowers.
- Document all customer interactions in the system of record; process payoffs and mortgage verifications.
- Requires a bachelor degree, ability to own issues through resolution, and knowledge of Excel/Microsoft Office.
- Knowledge of TCPA, FDCPA, and mortgage-related CFPB guidelines preferred; tax, escrow analysis, mortgage insurance, and Salesforce experience a plus.
- Benefits include free employee-only medical/dental/vision, HSA contributions, 401(k) match, flexible time off, paid leaves, $500 office setup, and $85/mo internet and phone stipend.