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Tier I Technical Support Specialist - Smart Cooler Vending

Vend Guys · Remote (US)

  • Serve as the first layer of technical support for smart cooler vending operators - a support role, not sales.
  • Help customers with smart cooler onboarding, basic troubleshooting, machine-status issues, app questions, payment-reader concerns, and connectivity symptoms.
  • Gather the right information (customer, machine ID/model, location, timeline, screenshots, error messages) and follow a structured intake process.
  • Guide customers through approved first-line troubleshooting; watch for recurring offline blips or transactions stuck in Processing.
  • Document issues clearly and escalate to Tier II Technical Support when deeper judgment is required.
  • Requires an organized, detail-oriented, technically curious person able to follow structured support processes.
  • Full-time remote role; posted by Vend Guys on their career site with application through the same portal.
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