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Customer Service Associate - US-Based Remote

Compass Experience Labs · Remote (US, Columbus OH based)

  • Provide exceptional customer service through phone, chat, email, and other support channels for a fast-growing specialty coffee and beverage retail brand.
  • Respond to customer questions, concerns, and requests; assist with orders, products, accounts, and general inquiries.
  • Listen actively and identify the best solution; handle concerns with empathy, patience, and a positive attitude; resolve issues to a high standard.
  • Accurately document customer interactions in the appropriate systems; follow established processes, policies, and service standards.
  • Requires previous call center/contact center experience, strong verbal and written English, and comfort navigating multiple systems in a fast-paced environment.
  • Work setup: fully remote US; schedule 8:00 AM-5:00 PM PST, 5 days a week with fixed weekends off; full-time.
  • Benefits: medical/dental/vision and ancillary benefits after 60 days, PTO, 401(k) after 6 months; part of a full-service BPO partnering with growing brands.
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