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Technical Customer Service Representative (Remote)

VIPdesk Connect · Remote (16 states)

$16.00/hour

  • Provide an authentic, world-class customer experience for VIPdesk Connect clients via phone, email, and chat - phone is the primary channel.
  • Support a company focused on parenting and infant wellbeing: intelligent products and apps on iOS and Android, product info, purchase requests, and policies.
  • Conduct initial troubleshooting and technical assistance: device installation, app setup, configuration, network connectivity, escalating complex issues.
  • Utilize critical thinking to analyze information, diagnose and resolve issues following best practices; document interactions accurately.
  • Requires 1+ years customer service, HS diploma, and technical problem-solving skills with desktop/mobile platforms.
  • Home-office setup required: internet, USB wired headset, dual monitors, router/modem/webcam; currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI.
  • $16/hour; full-time benefits include medical, dental, vision, PTO, FSA, and life insurance; B-Corp women-owned company.
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