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Registered Financial Customer Service Professional

Empower · Remote - Nationwide (US)

$41,600.00-$57,125.00/year

  • Answer incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists at Empower.
  • Handle requests for general account information, contributions/withdrawals, account changes, product info, and tax questions; process financial transactions.
  • Explain past returns relative to the economic environment; convey information per FINRA/SEC guidelines based on level.
  • Assist participants through the automated voice response system and website when executing transactions or initiating loans.
  • Requires 1 year of customer service experience (financial services preferred), FINRA Series 6 and Series 63, and FINRA fingerprinting; associate degree preferred or 1-2 years related experience without.
  • Remote - Nationwide; high-speed internet (50Mbps down/10Mbps up) with wired Ethernet connection and dedicated home workspace required.
  • $41,600-$57,125/year; full-time with flexible work environment and career mobility; applications close September 30, 2026.
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