Contact Center Provider Services - Remote
Gainwell Technologies · Remote (US)
$29,100-$41,600/year
- Customer contact role delivering exceptional service to members, providers, and stakeholders, managing inbound and/or outbound communications via phone, email, chat, portals, and secure correspondence systems.
- Research claims, verify insurance coverage, and resolve inquiries while ensuring compliance with healthcare regulations.
- Engage promptly and professionally, listening carefully and providing clear, accurate information; escalate complex issues to leadership when appropriate.
- Document all interactions, feedback, and resolutions in the CRM or case management system; share insights on recurring issues for process improvement.
- Meet or exceed KPIs including call quality, handle time, customer satisfaction, and adherence to scripts and schedules.
- Requires high school diploma/GED and 1-2 years of customer service experience (healthcare preferred); ability to multitask and navigate multiple systems.
- Shifts available 8:00 AM-4:30 PM or 8:30 AM-5:00 PM ET.
- Pay range $29,100-$41,600/year with benefits, 401(k) match, and educational assistance.