Customer Service Retention Expert - Remote
Teleperformance · Remote (US - select states)
$15.00/hour
- Serve as a primary point of contact for clients, managing inbound and outbound communications using a suite of web-based tools.
- Handle customer inquiries with active listening, aiming to resolve issues on the first call by being proactive.
- Calmly de-escalate issues, escalate when necessary, and track call information for auditing and reporting.
- Work with confidential customer information and treat it sensitively; upsell when required.
- Requires high school diploma/GED, 6+ months of customer service experience, age 18+, and typing of at least 25 WPM.
- Comfortable with desktop/Windows systems; customer service and/or sales experience preferred.
- Home office needs: hardwired Ethernet (15 Mbps down/10 Mbps up, ISP under 50ms), no satellite or mobile hotspots, proof of internet speed required.
- Benefits include medical, vision, dental, 401(K), life insurance, pet insurance, FSA, and retailer discounts.