DX Customer Service Specialist
Zoetis · Remote (US)
- Provide optimal customer service support to the Diagnostics Field Force and customers, acting as the central point of contact to resolve issues.
- Process contracts in SAP and assist customers with orders via phone, fax, EDI, CPQ, and email; ensure transactions fit pricing, marketing, and policy parameters.
- Execute order and billing processing from receipt through invoicing, coordinating shipments and product allocation with Marketing, Finance, and Logistics Centers.
- Research and resolve customer account issues, process return authorization requests per the Returns Goods Policy, and assist with SAP equipment records.
- Maintain daily phone coverage using the contact center telephony package and meet phone metrics; perform outbound calling for promotional campaigns.
- Requires a bachelor degree or 5 years of equivalent customer service/operations experience, plus 1 year of veterinary customer service or equivalent.
- Full understanding of SAP/ERP functions required; knowledge of accounts, products, pricing, and programs preferred.