Remote - Automotive Customer Service Representative
Teleperformance · Remote (US - select states)
$16.00-$17.00/hour
- Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns as a primary point of contact for clients.
- Calmly resolve and de-escalate issues, escalating interactions when necessary and appropriate.
- Respond to requests for assistance, process payments when needed, and handle caseloads if required.
- Track all call information for auditing and reporting; provide feedback on call issues and upsell if required.
- Requires high school diploma/GED, 6+ months of customer service experience, age 18+, and typing of at least 25 WPM.
- Comfortable with desktop/Windows systems; customer service and/or sales experience preferred.
- Home office needs: hardwired Ethernet (25 Mbps down/10 Mbps up, ISP under 50ms), no satellite or mobile hotspots, proof of internet speed required.
- Benefits include medical, vision, dental, 401(K), life insurance, pet insurance, FSA, and retailer discounts.