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Remote - Automotive Customer Service Representative

Teleperformance · Remote (US - select states)

$16.00-$17.00/hour

  • Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns as a primary point of contact for clients.
  • Calmly resolve and de-escalate issues, escalating interactions when necessary and appropriate.
  • Respond to requests for assistance, process payments when needed, and handle caseloads if required.
  • Track all call information for auditing and reporting; provide feedback on call issues and upsell if required.
  • Requires high school diploma/GED, 6+ months of customer service experience, age 18+, and typing of at least 25 WPM.
  • Comfortable with desktop/Windows systems; customer service and/or sales experience preferred.
  • Home office needs: hardwired Ethernet (25 Mbps down/10 Mbps up, ISP under 50ms), no satellite or mobile hotspots, proof of internet speed required.
  • Benefits include medical, vision, dental, 401(K), life insurance, pet insurance, FSA, and retailer discounts.
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