Remote Customer Service Representative - Seasonal
Peak Support · Remote (US)
- Seasonal remote role supporting customers who contact the brand via email, handling a wide variety of inquiry types and ensuring satisfaction.
- Receive inbound email inquiries, verify required information, and work to solve customer problems.
- Provide world-class, empathetic customer service, tailoring solutions to each customer needs.
- Meet and exceed quality and performance metrics; maintain thorough knowledge of systems and procedures.
- Proactively identify and share insights from handling volume with leadership; attend team meetings and training.
- Requires above-average written communication with proper grammar, empathy, and comfort resolving sensitive issues and diffusing escalations.
- Open to working weekends, holidays, and/or midday-to-evening schedules as needed.
- 100% remote company culture with a performance-driven team and opportunities for growth.