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Support Specialist

Nsight Health · Remote (US)

$18.00-$20.00/hour

  • Manage and respond to incoming support tickets in HubSpot, ensuring timely and accurate resolution.
  • Monitor a shared inbox and correspond professionally with patients, medical professionals, team members, and partners.
  • Handle inbound and outbound support calls, resolving concerns in real time.
  • Troubleshoot login issues for web and mobile applications, guiding users to resolution.
  • Maintain and create knowledge base items; create and manage patient tasks within RPM/CCM software to support care coordination.
  • Requires proficiency in Excel/Google Sheets, experience with Monday.com, and familiarity with HubSpot or other CRM/ticketing software.
  • AI-first role: comfort using AI tools like Claude, ChatGPT, and workflow automation is expected.
  • Full-time, remote; strong communication, attention to detail, and ability to multitask in a fast-paced healthcare support environment.
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