Customer Care Team Member
Harte Hanks · Remote (US - select states)
- Remote Non-Licensed Healthcare Customer Representative providing support to customers of healthcare clients, handling outbound calls in a courteous and efficient manner.
- Meet and maintain outbound calling goals and metrics; document all call attempts and results using available tools.
- Gain an understanding of Medicare and Medicaid plans, their benefits, and features.
- Assist with setting appointments, completing welcome calls, and health assessments.
- Strong customer service and data entry skills; ability to multitask and navigate multiple computer applications while talking.
- 1+ year of call center experience preferred; prior medical or health insurance experience preferred.
- Must be available for flexible shifts including holidays, weekends, and evenings; must reside in one of the listed states.
- Benefits include 100% remote work, medical, dental, PTO, 401k company match, and tuition reimbursement.