Remote Customer Service Representative (Nights)
MCI · Remote (FL / GA)
$14.00/hour + bonus
- Night-shift role handling inbound calls as the first point of contact for customers of recognized brands.
- Manage inbound and outbound calls with professionalism, empathy, and efficiency; troubleshoot and resolve issues focusing on first-call resolution.
- Research and retrieve information using internal systems; accurately document and process customer claims and interactions.
- Follow scripts, policies, and procedures; handle sensitive information with discretion and escalate complex cases.
- Meet attendance, reliability, and night shift scheduling requirements.
- Requires age 18+, high school diploma/GED, typing of 20+ WPM, and basic Microsoft Office knowledge.
- 1+ year of customer service/contact center experience preferred; full application plus screening questions and a brief pre-employment test required.
- Full-time and part-time options; pays $14.00/hour with bonus and benefits.