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Customer Technical Support Representative 3 (SCA)

Peraton · Remote (US)

$20.00-$25.00/hour

  • 100% remote role supporting the DoD Defense Travel Management Office Travel Assistance Center.
  • Answer incoming calls and chats from customers, handling inquiries, complaints, troubleshooting problems, and providing non-technical information.
  • Provide product and service information, process orders and applications, and make outbound service calls when needed.
  • Research information using available resources; identify and escalate priority issues; complete call logs and reports.
  • Requires 2-4 years of work experience with a high school diploma, excellent communication skills, and problem-solving experience.
  • Must be a US citizen with an Active Secret (Tier III) clearance.
  • 3+ years required on the Travel Assistance Center program, government travel systems, Defense Travel System, RightNow, and travel industry support.
  • May work multiple queues (general support, travel reservations, finances) and assist in training new employees.
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