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Benefit Operations Specialist-1

WEX · Remote (US)

  • Manage the lifecycle of benefit plans at WEX including Flexible Benefits, HRAs, HSAs, and Commuter Plans - creation, ongoing maintenance, and closure.
  • Handle consumer forms and process file data relevant to employer configurations and plans; create, update, and maintain participant plans and balances.
  • Serve as a knowledgeable contact for internal departments; communicate with teams, employers, and partners to resolve account discrepancies.
  • Solve cases and resolve tier 3 escalations; create, update, and maintain employer accounts, plans, and closings; process demographic, enrollment, and contribution files.
  • Identify trends to improve the plan administration experience; maintain a continuous improvement approach; facilitate peer training when requested.
  • Requires a strong understanding of products, benefits systems, files, and technical aspects; adhere to HIPAA and security policies (full qualifications in posting).
  • Remote US; full-time; base pay range listed at application; ongoing learning, development, and one-on-one professional development with your leader.
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