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Customer Care Representative

Golden Pet Brands · Remote (US)

  • Deliver exceptional support to pet parents and retail partners as a Customer Care Representative at Golden Pet Brands.
  • Resolve customer inquiries across phone, email, and chat with a friendly, professional approach.
  • Handle order questions, product information, shipping and delivery issues, and general brand inquiries.
  • Document interactions thoroughly and escalate as needed to ensure first-contact resolution.
  • Work in a collaborative, fast-paced customer care environment supporting beloved pet food brands.
  • Remote role; pay posted by state (California cost-of-labor based salary differentials apply).
  • Golden Pet Brands offers a range of perks and benefits; candidate safety is a priority - recruitment happens only through official channels.
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