Contact Center Representative I - Remote
Accuserve · Remote
$17/hour + incentives
- Handle inbound and outbound calls from insurance partners, members, insureds, contractors, and carriers for receiving, reviewing, and processing claims.
- Set up services directed by carrier partners, clearly communicating the value of services and setting expectations for the claims process.
- Pair homeowners with contractor partners to assist with their claim; document claims in the system and move the claim forward.
- Meet or exceed quality and department goals; maintain professionalism and adhere to the assigned work schedule.
- Requires a high school diploma and reliable high-speed home broadband.
- Call center and/or claims experience a plus; ability to work nights, weekends, and overtime during high-volume or catastrophic claim periods required.
- Proficient with Microsoft Office, laptops, tablets, and applications; comfortable handling conflict professionally.
- Cross-training in other departments expected; pays $17/hour plus performance incentives.