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Customer Service Representative - El Paso, TX (59800)

Capitol Bridge · Remote (El Paso, TX area)

$17.50/hour

  • Support an important government project as an Intermediate Help Desk Operator at Capitol Bridge, delivering front-line customer support to DEA registrants and clients.
  • Handle inbound and outbound calls, emails, and other inquiries; resolve routine issues quickly and accurately while escalating complex matters to senior operators.
  • Provide world-class customer service; multitask large order volumes with accurate and efficient documentation of every interaction.
  • Respond to issues using problem recognition, research, isolation, resolution, and follow-up; meet Quality Assurance, Average Handle Time, Adherence, and Attendance metrics.
  • Requires U.S. Citizenship (client/project requirement); flexibility to work between 8am-8pm EST; remote within 50 miles of El Paso, TX with 2 weeks paid onsite training in El Paso.
  • Experienced-level position; accepts critical feedback, adapts to change, and works independently.
  • $17.50/hour; health insurance (medical, dental, vision, pharmacy), company-sponsored life insurance, 401K, PTO, paid holidays, Employee Assistance Program, and paid training.
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