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Customer Support & Enablement Specialist

MedScout · Remote (US)

  • Be the first point of contact for MedScout's MedTech revenue-intelligence platform - ticket triage, troubleshooting, account admin, and one-off training.
  • Manage Intercom live chat and build it into a self-serve platform: help center, knowledge base, workflows, and resolution bot.
  • Provision user accounts and permissions, assign and refresh sales territories, and resolve billing/invoicing discrepancies.
  • Triage inbound issues and escalate to engineering or CS with clear repro steps (Jam/Loom, logs, screenshots).
  • Requires 1-3 years in B2B SaaS customer support or support ops, including configuring a support platform like Intercom or Zendesk.
  • Remote-first culture with quarterly onsites; report to the VP of Customer Success as an individual contributor with latitude to shape the function.
  • Fully covered healthcare plus vision, dental, 401k, and a generous learning and development budget.
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