Health Care Customer Service Representative
State Collection Service · Remote (US - select states)
$16/hour + increases ($18 bilingual)
- Handle inbound and outbound calls in a high-tech environment, resolving questions about insurance, financial assistance, and processing payments.
- Make and answer calls in the name of the client to resolve billing and payment issues using established work queues and call pools.
- Respond to patient/account holder information requests professionally; work to gain payment or payment arrangements on behalf of the client.
- Follow client-specific protocols, investigate client inquiries, and enter/monitor payment arrangements.
- Adhere to FDCPA, FCRA, HIPAA, and other applicable laws.
- Requires 1+ year of call center or customer service experience; medical terminology, patient billing, or healthcare insurance knowledge preferred.
- Flexibility for regular evening and Saturday work; internet needs hardwired connection (no Wi-Fi), 40 Mbps down / 5 Mbps up; cameras must stay on during shifts.
- Pay $16/hr (bilingual $18/hr) with quarterly performance increases up to $2/hr more in the first 12 months.