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Call for Release - Customer Service Representative (Mideast)

Copart · Remote (US TX Remote WFA)

$16.04-$22.00/hour ($18-$24 CA/CO/NY/WA)

  • Coordinate release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies.
  • Reach out to body shops to confirm pick-up details, obtain release authorization, and arrange transport (incl. 3-way calls with shops or tow companies).
  • Use the DeCode This tool to search VINs and gather vehicle info; keep accurate system notes on every vehicle and interaction.
  • Meet daily goals of 100+ calls and 80+ live lots processed; weekly team meetings via Teams.
  • Requires 1+ year office-support/customer-service experience, HS diploma/GED, 45 WPM typing, basic 10-key, Microsoft Office proficiency.
  • Professional virtual presence with a quiet, distraction-free workspace; bilingual a plus; occasional overtime.
  • 100% remote with company-provided equipment; medical/dental/vision, 401k + match, ESPP, EAP, vacation and sick pay, paid holidays.
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