Device Support Specialist
Modivcare · Remote, AZ
Starting at $17/hour
- Resolve technical issues and deliver support to clients across inbound/outbound phone calls, emails, help desk tickets, reports, and device maintenance signals.
- Manage a moderate call volume with a supportive, positive customer-service experience; record call details accurately.
- Assist clients with guided troubleshooting and educate them on their technology; refer issues to the right departments.
- Requires HS diploma, active listening, clear articulation of technical info to non-technical people, and patience/empathy.
- Learn phone-queue metrics, SLAs, quality scores, and schedule adherence; collaborate with experienced team members.
- Familiarity with basic technology concepts and devices; attention to detail; basic time management for call volume.
- Full-time remote role with extended sitting, headset/computer use; company support for equipment and processes.
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