Technical Customer Care Specialist I (Dealertrack DMS AH)
Cox Automotive · Remote (US)
$16.59-$24.86/hour
- Remote role handling routine customer questions about product usage plus technical support issues relating to the Dealertrack family of products.
- Maintain expert-level knowledge of Dealertrack solutions, products, and the devices/platforms they run on.
- Accurately log all customer information in the CRM ticketing system; adhere to service level agreements for response time and ticket closure.
- Handle and respond to multiple open issues, working independently while multi-tasking various tickets productively.
- Facilitate communication from the Support Team to other departments to complete cases.
- Requires high school diploma/GED and generally less than 2 years of experience; strong troubleshooting, problem-solving, and communication skills.
- Schedule: any shift during business hours, currently Mon-Sat 5AM-6PM MDT, including weekends and overtime as needed.
- CRM/Salesforce case logging and Genesys Pure Cloud experience preferred; automotive industry knowledge a plus; pre-employment drug test required.