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Customer Experience (CX) Agent

Phillip Jeffries · Remote (Dallas, TX)

$26/hour + bonus

  • Deliver concierge-level support across email, chat, and phone for a global luxury wallcovering brand.
  • Process quotes and orders with efficiency; ensure on-time, accurate deliveries per established shipping protocols.
  • Resolve concerns with empathy and finesse, tailored to Designers, Partners, and Distributors; proactively follow through.
  • Anticipate and resolve client issues before they escalate; process cases, refunds, and credits with cross-departmental communication.
  • Requires 2+ years customer support, sales support, and/or retail; helpdesk/omnichannel/CRM platform experience preferred.
  • Maintain impeccable documentation in CRM, ERP, and helpdesk platforms; stay fluent in product offerings and installation know-how.
  • M-F 10:30am-7:30pm from your home office; $26/hr starting, annual bonus, ~10% automatic retirement contribution, low-premium medical.
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