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Customer Support and Enablement Partner

Knit · Remote

$90,000-$110,000/year

  • Client-facing role driving value and smooth onboarding to Knit's AI-native consumer research platform.
  • Lead Data Explorer orientations and report walkthroughs; enable clients on new features and implementation.
  • Serve as primary product support: leverage AI automation with human-in-the-loop review and respond to inbound questions fast.
  • Create customized Loom videos, triage bugs with clear documentation, and synthesize recurring feedback for Product.
  • Maintain Help Center content and AI chat response quality; draft client-facing release communications.
  • Requires 2-3 years in market research (agency/supplier/client) plus 2 years client-facing/CS support; SaaS preferred.
  • $90,000-$110,000; stock options, medical/dental/vision, 401(k) + match, flexible time-off, hybrid working.
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