Moodle Support Specialist
Entarian · Remote (US)
- Support Learning Management System (LMS) operations, assisting with troubleshooting and managing the ticket queue.
- Investigate and resolve common user issues such as registration, course enrollment problems, and basic configuration errors.
- Document and escalate complex issues to Moodle engineers and the project manager with clear details.
- Monitor ServiceNow tickets, assign priorities, log updates, and provide timely, professional updates to users.
- Assist in developing SOPs and knowledge base articles; perform and document daily LMS health checks (login functionality, course access, system performance).
- Requires a bachelor degree and 4 years of experience; familiarity with any ticketing system (ServiceNow a plus).
- Must be eligible to obtain a DHS EOD clearance (US citizenship + favorable background investigation); EOD can take 45 days to obtain.
- Full-time with benefits and retirement match; great for those eager to learn Moodle administration.