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Customer Support Specialist

Roadie · Remote (US)

  • Provide phone, email, and text-based support to Roadie customers, partners, drivers, and community members (a UPS company).
  • Address customer concerns with active listening; balance speed with a high-quality experience.
  • Proactively monitor in-progress deliveries and manage non-standard delivery situations with professionalism and urgency.
  • Use Salesforce and internal tools to log interactions accurately and solve issues.
  • Full-time 5-day workweek; schedules may include evenings, weekends, and holidays.
  • 2+ years customer service (tech or logistics a plus); remote-first environment.
  • 100% company-paid health insurance, 401(k) match, tuition & student loan repayment, monthly WFH stipend, paid wellness days, sabbatical.
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