Client Services Agent
Acumen · Remote
$20/hour
- Enroll, educate, and support clients throughout their lifecycle, involving inbound and outbound phone calls, emails, and processing paperwork.
- Support clients (employers and employees) during their enrollment process with accurate data entry across multiple databases while meeting deadlines.
- Act as a communication liaison between clients and all Acumen departments, resolving all client inquiries within contractual timeframes.
- Ensure compliance with state and federal guidelines, managing escalated issues with client families and states.
- Manage a fluctuating volume of calls and emails; flexibility to work occasional weekends, weeknights, and holidays.
- Requires at least 1 year of data entry experience and prior customer service/client relations experience.
- High school diploma or equivalent (some college preferred); must be able to provide a secure remote workspace with high-speed internet.
- Pays $20/hr; opportunity to obtain state-required certifications and possible travel.