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Technical Customer Care Specialist I (Dealertrack DMS Fixed Ops)

Cox Automotive · Remote (US)

$16.59-$24.86/hour

  • Manage client interactions via phone, email, and other channels supporting the DMS technical call center.
  • Handle routine product-usage questions plus technical support issues across the Dealertrack family of products; maintain expert-level product knowledge.
  • Log all customer info in the CRM ticketing system and hit service-level agreements for response time and closure; manage multiple open issues at once.
  • Fully remote anywhere in the US; must work any shift within business hours, currently Mon-Sat 5AM-6PM MDT (fixed Saturday possible).
  • High school diploma/GED, generally under 2 years of experience; strong troubleshooting, documentation, and communication skills.
  • Salesforce/CRM case logging and Genesys Pure Cloud experience a plus; automotive industry knowledge preferred.
  • $16.59-$24.86/hour base; pre-employment drug test (marijuana not currently screened for this role); 16+ hours PTO monthly plus 7 paid holidays.
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