Customer Service Representative - Remote
Sharecare · Remote
- Answer inbound calls from members and providers, input data, and provide a high level of customer service with courtesy and professionalism.
- Handle inbound customer service inquiries and problems via telephone and email, recording communications accurately and consistently.
- Identify, evaluate, and prioritize caller needs; formulate resolution plans and respond appropriately and efficiently.
- Perform problem analysis and determine recommended resolutions per standard protocol; proactively educate callers on program benefits.
- Meet or exceed call center metrics, attendance standards, and quality levels; escalate issues internally and follow up.
- Requires a high school diploma and prior customer service experience preferred; must have medical records experience and knowledge of valid ROI request elements.
- Understanding of HIPAA regulations preferred; proficiency with Microsoft Word/Outlook, keyboard, and internet navigation required.
- Bilingual (Spanish/English) preferred; thrive in a fast-growing, always-changing environment.