Device Support Specialist
Modivcare · Remote
Starting at $15/hour
- Resolve technical issues and deliver support to clients and customers across inbound/outbound phone calls, emails, help desk tickets, reports, and device maintenance signals.
- Manage a moderate volume of inbound and outbound calls, providing a supportive, positive customer service experience.
- Accurately record details of calls, dispatches, and messages; collaborate with team members to research and respond to technical issues.
- Assist clients in understanding their technology and provide guided troubleshooting to ensure proper functionality.
- Learn and adhere to phone queue metrics, service level agreements, quality scores, and schedule adherence.
- Requires a high school diploma; strong verbal and written communication and active listening skills.
- Ability to articulate technical information to non-technical people; basic troubleshooting and problem-solving skills.
- Pays starting at $15/hr; physical demands include extended sitting, frequent phone/headset/computer use, and lifting up to 10 lbs.