Chat Support Assistant

Invicta Software · Remote (US)

$49,500-$64,700/year

First point of contact for customers seeking support, delivering prompt, accurate responses via live chat.
Resolve user issues efficiently while maintaining a professional and friendly tone.
Identify customer needs and offer appropriate solutions, escalating complex technical concerns to internal teams when necessary.
Document customer interactions accurately and update support tickets; maintain up-to-date knowledge of products and services.
Work closely with technical and product teams to address recurring issues and improve support processes.
Requires a high school diploma (associate or bachelor preferred) and previous chat support or customer service experience.
Excellent written communication, ability to multitask multiple chats, and basic technical aptitude required.
Benefits include competitive salary with performance incentives, health/dental/vision, PTO, wellness programs, and flexible remote schedules.